Terms of Service

By accessing or using the Millstone AI Solutions LLC website ("Site") and all associated subdomains, you agree to be bound by these Terms of Service. These terms apply to millstoneai.com and all associated subdomains. If you do not agree to these terms, please do not use our Site.

Millstone AI Solutions provides information about our AI consulting and implementation services through this website. The Site is intended for informational purposes and to facilitate initial contact for potential services. Service descriptions, features, and use case examples provided on the Site are illustrative, subject to change, and do not constitute a binding offer or guarantee of specific capabilities. The precise scope, features, limitations, and responsibilities related to any service engagement are governed exclusively by a separate executed Master Service Agreement (MSA) and Statement of Work (SOW).

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of Millstone AI Solutions LLC and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

When using our Site, you agree not to:

• Use the Site for any unlawful purpose;
• Attempt to gain unauthorized access to any portion of the Site;
• Interfere with the proper functioning of the Site;
• Collect any personal information about other users;
• Use the Site to transmit malware or other harmful code.

When using our chatbot service, you additionally agree not to:

• Attempt to manipulate the chatbot to generate inappropriate, offensive, or harmful content;
• Use automated scripts or bots to interact with our chatbot;
• Engage in "prompt engineering" to circumvent the chatbot's intended functionality or safeguards;
• Use the chatbot for any purpose that violates applicable laws or regulations;
• Repeatedly submit the same queries to overload or stress test the system;
• Extract or attempt to extract the underlying models, prompts, or code of the chatbot;
• Use the chatbot to collect information about its limitations or operation for competitive purposes.

While Millstone AI Solutions strives to provide accurate information on the Site, including descriptions of our services, features, security practices, and potential use cases (such as those involving regulated data like HIPAA contexts), all such information is provided for general informational purposes only. We make no representations or warranties about the accuracy, reliability, completeness, suitability, or timeliness of this content. Service descriptions are summaries and may not reflect all technical details, limitations, or prerequisites.

Reliance on any information presented on this Site, particularly regarding service capabilities, security features, or fitness for a specific purpose (including compliance enablement), is strictly at your own risk. Millstone AI Solutions LLC expressly disclaims any warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose, based solely on the content of this Site. Binding representations and warranties regarding services are made only through executed MSAs and SOWs.

Our Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these sites and accept no responsibility for them or any loss or damage that may arise from your use of them.

By using our contact forms or sending us information through the Site, you grant us permission to contact you regarding our services. We will handle any information you provide in accordance with our Privacy Policy.

Our Site may include an AI-powered chatbot designed to assist users with questions about our products and services. By using this chatbot, you acknowledge that:

• Conversations with the chatbot are stored locally in your browser's localStorage;
• The chatbot may assist you in submitting forms available on our website;
• Conversation history may be accessible to Millstone AI Solutions LLC, though your identity remains anonymous unless you choose to submit a form with identifying information;
• You should not share sensitive personal or confidential information with the chatbot beyond what is necessary for form submission.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MILLSTONE AI SOLUTIONS LLC, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE; (iii) ANY CONTENT OBTAINED FROM THE SITE; (iv) YOUR RELIANCE ON ANY INFORMATION OR SERVICE DESCRIPTIONS PRESENTED ON THE SITE; AND (v) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

‍LIABILITY ARISING FROM THE ACTUAL PROVISION OF SERVICES BY MILLSTONE AI SOLUTIONS LLC TO A CLIENT IS GOVERNED EXCLUSIVELY BY THE TERMS OF THE SEPARATE MSA AND APPLICABLE SOW EXECUTED BETWEEN MILLSTONE AI SOLUTIONS LLC AND THAT CLIENT.

We reserve the right to modify these terms at any time. We will provide notice of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Site after such changes constitutes acceptance of the new terms.

These terms shall be governed by and construed in accordance with the laws of Kentucky, USA, without regard to its conflict of law provisions.

The information provided on this Site, including blog posts, articles, service descriptions, comparisons, and any discussion of regulatory environments (e.g., HIPAA, GDPR, SOC 2) or security architectures, is for informational purposes only and does not constitute legal, financial, compliance, security, technical, or other professional advice. You should consult with your own qualified professional advisors before making any decisions based on information obtained from this Site. Do not rely on Site content as a substitute for professional advice tailored to your specific circumstances.

For any questions about these Terms of Service, please contact us at:

Certain Millstone AI Solutions LLC products and services are governed by additional terms of service. When using these specific services, you agree to be bound by both these general Terms of Service and the service-specific terms.

• Basic Chatbot Terms of Service - Applies to our free website chatbot service